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Latest Common Questions

• My apartment is too hot. Do I have a legal right to air conditioning?
• What are my rights when I rent or buy a hot water heater?
• What are my rights when I buy or lease a used car?
• Can I work and still get income support from Ontario Works (OW) or the Ontario Disability Support Program (ODSP)?
• As a consumer, I think I have been the victim of unfair practices. What can I do?
• I missed my refugee protection hearing. What should I do now?
• My refugee protection hearing is coming up soon. What will the hearing be like? How should I deal with the questions I am asked?
• My refugee protection hearing is coming up. What should I bring to it and who should come with me?
• I have applied for refugee status in Canada. What kind of evidence do I need to support my claim and how do I gather it?
• When I came to Canada, I claimed refugee status at the airport. I was given a Basis of Claim Form to fill out. What are the rules about when and how to file it with the Immigration and Refugee Board?

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