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Collection agency: your rights

This section of Consumer Protection Ontario's website is about the rules that collection agencies must follow when they contact you to collect money that you may owe or when you can't pay a debt. In addition to a short video, there is information on these topics: 

  1. The law
  2. If you're contacted
  3. If you're contacted by mistake
  4. If others are contacted about you
  5. File a complaint
  6. Tips to deal with debt
  7. Where to get help
  8. FAQs
Produced/Updated in
2015
This resource can be found in