News from Ontario Energy Board

The Ontario Energy Board is the regulator of Ontario's natural gas and electricity industries. The Board also provides advice on energy matters referred to it by the Minister of Energy and the Minister of Natural Resources.

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Reviewing the Low-income Energy Assistance Program

The Ontario Energy Board (OEB) is reviewing the Low-income Energy Assistance Program Emergency Financial Assistance, or LEAP EFA, and is encouraging consumers to have their say.

December 11, 2018

Ban on Disconnection of Homes this Winter for Customers of Electricity Distributors

The OEB has Frequently Asked Questions about the ban on disconnecting residential customers for non-payment during the winter.

November 29, 2018

Public asked for input on customer service rules for Ontario energy utilities

Are there times when Ontario energy utilities shouldn't be allowed to disconnect customers? Should customers be allowed to use credit cards? What about security deposits?

September 20, 2017

Ontario Energy Support Program to benefit more consumers, increase credits by 50%

Support for lower-income electricity consumers will increase by 50 per cent and more consumers will be eligible for assistance under changes to the OESP, which take effect May 1, 2017.

April 27, 2017

New consumer protection rules regarding retail energy contracts came into effect on January 1, 2017

Measures that came into force on January 1 include a ban on door-to-door energy retailers signing you up for an energy contract while they are at your home.

February 02, 2017

Consumer Alert: OEB Warns Consumers of a Possible Scam

The Ontario Energy Board says the OESP application and approval process doesn't require a home visit, and OEB staff don't conduct home audits, check furnaces, or install equipment.

February 04, 2016

Ontario Electricity Support Program (OESP)

A new program beginning in 2016 will reduce the electricity bills of low-income customers.

December 16, 2015

Ontario Electricity Support Program (OESP) Now Accepting Applications

The OESP is designed to lower electricity bills through an on-bill credit. Starting January 1, 2016, eligible consumers will receive an on-bill credit of between $30 and $50 a month.

November 03, 2015

Ontario Electricity Support Program aims to reduce hydro bills of low-income customers

If you are a customer of an electric utility and in a lower income home, you may qualify for a reduction on your electricity bill through the Ontario Electricity Support Program (OESP).

October 30, 2015

Help for Low-Income Consumers

A number of special programs are available in Ontario from the Ontario Energy Board to help low-income energy consumers. You need to meet certain criteria to qualify for these programs.

August 13, 2015

New customer service rules for low-income electricity customers

The Ontario Energy Board has announced new customer service rules for eligible low-income residential electricity customers that will take effect October 1, 2011.

March 30, 2011

Help for Low-Income Energy Consumers

This section of the Ontario Energy Board web site describes programs such as LEAP Emergency Financial Assistance, offered by electricity and natural gas companies, and Winter Warmth, offered by Enbridge Gas Distribution and Union Gas.

January 27, 2011