Pre-Paid Services

April 12, 2010 (53 minutes)

This webinar, presented by Margaret Capes, Legal Education Coordinator of Community Law School (Sarnia-Lambton) Inc., looks at the sometimes shadowy world of prepaid services. Fitness club memberships, dance lessons, and tae kwon do classes are all examples of prepaid personal development service agreements covered under the Consumer Protection Act, 2002. Many consumer goods and services require prepayment, and most businesses are honest. However, consumers can find they have a problem when they have prepaid and the business fails to provide the service they expected, or doesn't provide any service at all. There are certain dangers for consumers that are common to the prepaid membership industry, and the Act provides some protections for consumers whose prepaid agreements go awry. We look at issues such as cooling-off periods, prepayment of fees, renewals, and warranties. Finally, we learn about the important protections that the Act contains for consumers with regard to prepaid service agreements and how to exercise those rights.

To view and listen to this webinar, click here or watch using the embedded player below. If you cannot see the player below, you may need to upgrade to the latest Adobe Flash player. To view the webinar in Quicktime format, click here (18.4 MB).


See also:

Related files
Download the PPT in English
Pre-Paid Services presentation slides

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