Cell Phone Contracts

2015 Legal Update: Please note that the enactment of Ontario's Wireless Services Agreement Act and the adoption of a new Wireless Code by the Canadian Radio-Television and Telecommunications Commission have created significant new rights for consumers that are...

Presented by:
Date:
May 17, 2010
Length:
55 minutes

Pre-Paid Services

This webinar, presented by Margaret Capes, Legal Education Coordinator of Community Law School (Sarnia-Lambton) Inc., looks at the sometimes shadowy world of prepaid services. Fitness club memberships, dance lessons, and tae kwon do classes are all examples of prepaid personal development service agreements covered under the Consumer Protection Act, 2002. Many consumer goods and services...

Presented by:
Date:
April 12, 2010
Length:
53 minutes

Door-to-Door Sales

2015 Legal Update: Please note that recent legislation in Ontario that became effective April 1, 2015 has expanded consumer rights with regard to door-to-door sales and rentals of water heaters.  These rights are not discussed in the Door-to-Door sales webinar or the Toolkit.  For more information about these important new...

Presented by:
Date:
February 22, 2010
Length:
63 minutes

Motor Vehicle Repairs

This webinar, presented by Margaret Capes, Legal Education Coordinator of Community Law School (Sarnia-Lambton) Inc., focuses on the bane of many an automobile owner: motor vehicle repairs. While there are many reputable repair facilities, not all repair shops adhere to the consumer disclosures and protections mandated by the Ontario Consumer Protection Act, 2002. We will look at issues such...

Presented by:
Date:
March 22, 2010
Length:
63 minutes

Consumer Reporting and Credit Reporting

This webinar, presented by Margaret Capes, Legal Education Coordinator of Community Law School (Sarnia-Lambton) Inc., looks at one of the largest sources of complaints to the Ministry of Consumer Services: consumer (credit) reporting agencies. Anyone who has ever applied for a loan, mortgage, or credit card has had their credit report reviewed by the potential credit issuer. Anyone who has...

Presented by:
Date:
January 20, 2010
Length:
83 minutes

Energy Re-billing

Please note that the information in this webinar applies to contracts made prior to January 1, 2011.  For information about contracts made after that date, please see the webinar entitled Re-billers and the Energy Consumer Protection Act 2010.

Many private energy companies go door-to-...

Presented by:
Date:
November 30, 2009
Length:
80 minutes

Collection Agencies

This webinar, presented by Margaret Capes, Legal Education Coordinator of Community Law School (Sarnia-Lambton) Inc., discusses the protections for consumers that come under the Ontario Collection Agencies Act. It also describes the best way to deal with collection agencies and what consumers can do if a collection agency violates the Act.

To view and listen to this webinar click...

Presented by:
Date:
October 19, 2009
Length:
65 minutes