Training in Consumer Law
Consumer Protection: Debt Settlement Service Agreements
Recorded on February 29, 2016 - Your charge cards are maxed out, the collection agencies keep calling, and your income is being garnished -- you need help before you sink beneath a growing pile of bills. Both credit counselling agencies and debt settlement services companies promise to help you to manage your debt repayment and get you back on your feet financially. Unfortunately, not everyone...
Consumer Protection: Door-to-Door Sales - Water Heater Sales and Rentals 2016
Recorded on February 8, 2016 - While you may not find a salesperson knocking at your door with the latest and greatest vacuum cleaner anymore, the sometimes unsavoury world of door-to-door sales is still alive and well. Some of the most outrageous claims and trickery in the door-to-door world now relate to water heater sales. Problems with door-to-door water heaters sales and rentals have...
Consumer Protection: Wireless Services (Cell Phone) Contracts - 2016 Update
Recorded on February 1, 2016 - This webinar looks at cell phone and other wireless services agreements in light of the new rights and protections that consumers have under the Ontario Wireless Services Act and the federal Wireless Code. These new laws include important protections related to the length of service agreements, cancellation fees, roaming charges, and other issues that directly...
Helping your clients find good legal information - A presentation to the Credit Counselling Society of Canada
Recorded on March 5, 2015 - . This webinar from CLEO provides tools and strategies for helping your clients find accurate, accessible legal information to begin to address their legal issues. It covers the following topics:
* Who is CLEO and what do we do?
* CLEO’s online and print information
* How to find specific legal information through...
Low-Income Energy Network (LIEN) Webinar: Exploring an Electricity Affordability Program for Ontario's Low-Income Consumers
Recorded on February 21, 2013 - With electricity bills projected to increase by 46% from 2010-2015, low-income residential consumers in Ontario (about 733,000 households) may face housing affordability problems and could be forced to make difficult spending decisions such as paying for heat or food. To proactively address this looming crisis, the Low-Income Energy Network (LIEN) is...
Telephone and Mail Agreements
Recorded on May 23, 2012 - Contracts made by telephone or mail are called remote agreements and are subject to Ontario's Consumer Protection Act, 2002. This webinar, presented by Margaret Capes, Legal Education Coordinator of Community Law School (Sarnia-Lambton) Inc., looks at telephone and mail remote agreements: what must...
Fighting Telephone Trickery Using Consumer Protection Laws
Recorded on Monday, April 16, 2012. This webinar, presented by Margaret Capes, Legal Education Coordinator of Community Law School (Sarnia-Lambton) Inc., looks at telephone scams and other consumer problems with phones. It reviews the role of the...
Watch Your Step on the Internet!
Recorded on Monday, March 19, 2012 - This webinar, presented by Margaret Capes, Legal Education Coordinator of Community Law School (Sarnia-Lambton) Inc., looks at common scams such as phishing, advance fee frauds, prize and lottery scams, the grandparent scam, and cheque overpayment scams. The webinar reviews the risks of purchasing goods or services online. It covers plans of action to...
Surviving Home Renovations with the Consumer Protection Act
Recorded on February 13, 2012, this webinar, presented by Margaret Capes, Legal Education Coordinator of Community Law School (Sarnia-Lambton) Inc., looks at the rights of the consumer who is renovating a house, and how the Consumer Protection Act and the Construction Lien Act protect the owner when contracting for renovations, lawn care, paving...
Energy Conservation Programs for People with Low Incomes
This webinar is Part II of a two-part series from the Low Income Energy Network (LIEN) on the Ontario Energy Board's (OEB) Low-Income Energy Assistance Program (LEAP). It reviews LIEN's energy poverty strategy and looks at the targeted energy conservation programs offered by gas and electric utilities. The webinar includes presentations by representatives from Ontario Power Authority,...
