Training in Consumer Law
New tools for helping people find good legal information - A webinar for community workers
Recorded on June 14, 2017 - This webinar, provided by CLEO, is designed for community workers who help users find legal information. It covers Steps to Justice, CLEO's new website for helping clients find step-by-step information about common legal problems. It also outlines the difference between legal information and legal advice.
We cover the following topics:
- Brief...
Presented by:
Date:
June 14, 2017
Length:
1 hour and 4 minutes
Consumer Protection: Debt Settlement Service Agreements
Recorded on February 29, 2016 - Your charge cards are maxed out, the collection agencies keep calling, and your income is being garnished -- you need help before you sink beneath a growing pile of bills. Both credit counselling agencies and debt settlement services companies promise to help you to manage your debt repayment and get you back on your feet financially. Unfortunately, not everyone...
Presented by:
Date:
February 29, 2016
Length:
1 hour
Consumer Protection: Door-to-Door Sales - Water Heater Sales and Rentals 2016
Recorded on February 8, 2016 - While you may not find a salesperson knocking at your door with the latest and greatest vacuum cleaner anymore, the sometimes unsavoury world of door-to-door sales is still alive and well. Some of the most outrageous claims and trickery in the door-to-door world now relate to water heater sales. Problems with door-to-door water heaters sales and rentals have...
Presented by:
Date:
February 08, 2016
Length:
1 hour
Consumer Protection: Wireless Services (Cell Phone) Contracts - 2016 Update
Recorded on February 1, 2016 - This webinar looks at cell phone and other wireless services agreements in light of the new rights and protections that consumers have under the Ontario Wireless Services Act and the federal Wireless Code. These new laws include important protections related to the length of service agreements, cancellation fees, roaming charges, and other issues that directly...
Presented by:
Date:
February 01, 2016
Length:
1 hour
Helping your clients find good legal information - A presentation to the Credit Counselling Society of Canada
Recorded on March 5, 2015 - . This webinar from CLEO provides tools and strategies for helping your clients find accurate, accessible legal information to begin to address their legal issues. It covers the following topics:
* Who is CLEO and what do we do?
* CLEO’s online and print information
* How to find specific legal information through...
Presented by:
Date:
March 05, 2015
Length:
1 hour, 14 minutes.
Low-Income Energy Network (LIEN) Webinar: Exploring an Electricity Affordability Program for Ontario's Low-Income Consumers
Recorded on February 21, 2013 - With electricity bills projected to increase by 46% from 2010-2015, low-income residential consumers in Ontario (about 733,000 households) may face housing affordability problems and could be forced to make difficult spending decisions such as paying for heat or food. To proactively address this looming crisis, the Low-Income Energy Network (LIEN) is...
Presented by:
Date:
February 21, 2013
Length:
1 hour and 21 minutes
Telephone and Mail Agreements
Recorded on May 23, 2012 - Contracts made by telephone or mail are called remote agreements and are subject to Ontario's Consumer Protection Act, 2002. This webinar, presented by Margaret Capes, Legal Education Coordinator of Community Law School (Sarnia-Lambton) Inc., looks at telephone and mail remote agreements: what must...
Presented by:
Date:
May 23, 2012
Length:
62 minutes
Fighting Telephone Trickery Using Consumer Protection Laws
Recorded on Monday, April 16, 2012. This webinar, presented by Margaret Capes, Legal Education Coordinator of Community Law School (Sarnia-Lambton) Inc., looks at telephone scams and other consumer problems with phones. It reviews the role of the...
Presented by:
Date:
April 16, 2012
Length:
47 minutes
Watch Your Step on the Internet!
Recorded on Monday, March 19, 2012 - This webinar, presented by Margaret Capes, Legal Education Coordinator of Community Law School (Sarnia-Lambton) Inc., looks at common scams such as phishing, advance fee frauds, prize and lottery scams, the grandparent scam, and cheque overpayment scams. The webinar reviews the risks of purchasing goods or services online. It covers plans of action to...
Presented by:
Date:
March 19, 2012
Length:
50 minutes
Surviving Home Renovations with the Consumer Protection Act
Recorded on February 13, 2012, this webinar, presented by Margaret Capes, Legal Education Coordinator of Community Law School (Sarnia-Lambton) Inc., looks at the rights of the consumer who is renovating a house, and how the Consumer Protection Act and the Construction Lien Act protect the owner when contracting for renovations, lawn care, paving...
Presented by:
Date:
February 13, 2012
Length:
99 minutes
