Training in Consumer Law
Low-Income Energy Network (LIEN) Webinar: Exploring an Electricity Affordability Program for Ontario's Low-Income Consumers
Recorded on February 21, 2013 - With electricity bills projected to increase by 46% from 2010-2015, low-income residential consumers in Ontario (about 733,000 households) may face housing affordability problems and could be forced to make difficult spending decisions such as paying for heat or food. To proactively address this looming crisis, the Low-Income Energy Network (LIEN) is...
Telephone and Mail Agreements
Recorded on May 23, 2012 - Contracts made by telephone or mail are called remote agreements and are subject to Ontario's Consumer Protection Act, 2002. This webinar, presented by Margaret Capes, Legal Education Coordinator of Community Law School (Sarnia-Lambton) Inc., looks at telephone and mail remote agreements: what must be...
Fighting Telephone Trickery Using Consumer Protection Laws
Recorded on Monday, April 16, 2012. This webinar, presented by Margaret Capes, Legal Education Coordinator of Community Law School (Sarnia-Lambton) Inc., looks at telephone scams and other consumer problems with phones. It reviews the role of the Competition Bureau, the Ministry of...
Watch Your Step on the Internet!
Recorded on Monday, March 19, 2012 - This webinar, presented by Margaret Capes, Legal Education Coordinator of Community Law School (Sarnia-Lambton) Inc., looks at common scams such as phishing, advance fee frauds, prize and lottery scams, the grandparent scam, and cheque overpayment scams. The webinar reviews the risks of purchasing goods or services online. It covers plans of action to...
Surviving Home Renovations with the Consumer Protection Act
Recorded on February 13, 2012, this webinar, presented by Margaret Capes, Legal Education Coordinator of Community Law School (Sarnia-Lambton) Inc., looks at the rights of the consumer who is renovating a house, and how the Consumer Protection Act and the Construction Lien Act protect the owner when contracting for renovations, lawn care, paving...
Energy Conservation Programs for People with Low Incomes
This webinar is Part II of a two-part series from the Low Income Energy Network (LIEN) on the Ontario Energy Board's (OEB) Low-Income Energy Assistance Program (LEAP). It reviews LIEN's energy poverty strategy and looks at the targeted energy conservation programs offered by gas and electric utilities. The webinar includes presentations by representatives from Ontario Power Authority,...
Unfair Practices under the Consumer Protection Act
This interactive webinar, presented by Margaret Capes, Legal Education Coordinator of Community Law School (Sarnia-Lambton) Inc., looks at the specific protections afforded by the Consumer Protection Act (CPA). It covers the impact of false, misleading, or deceptive representations by vendors. Case studies, including those raised by webinar attendees, illustrate how the CPA can be used to free...
LEAP Emergency Financial Assistance, Customer Service, Compliance and Enforcement
This webinar is Part I of a two-part series from the Low Income Energy Network (LIEN) on the Ontario Energy Board's (OEB) Low-Income Energy Assistance Program (LEAP). It reviews LIEN's energy poverty strategy and looks at LEAP emergency financial assistance, more flexible customer service rules, and compliance and enforcement issues....
Re-billers and the Energy Consumer Protection Act 2010
This webinar is presented by Margaret Capes, Legal Education Coordinator of Community Law School (Sarnia-Lambton) Inc. It revisits an area of concern for consumers: energy re-billing. With the passage of the Energy Consumer Protection Act, 2010 (ECPA), consumers have enhanced protections with regard to energy re-billers, their marketing practices, and re-billing contracts entered...
Private Career Colleges Act
Recorded on January 17, 2011 (62 minutes) This webinar is for service providers. It is presented by Margaret Capes, Legal Education Coordinator of Community Law School (Sarnia-Lambton) Inc. Many Ontarians are returning to private career colleges to upgrade their skills in a demanding job market. Also, new immigrants are often attracted to Ontario with the promise of a solid...
