Services by topic - Consumer Law
If you are unable to resolve a Consumer Law problem with the business or service provider directly, contact the Ontario Ministry of Consumer Services and submit a complaint or report through their website, or call them at 1-800-889-9768.
Some community legal clinics can provide advice and support in the area of Consumer Law to low-income people in Ontario. Contact your local community legal clinic to see if they can assist you or make a referral to an organization that might be able to help. To find the community legal clinic for your area, you can check the Legal Aid Ontario website and enter your postal code or see: Service by type - Legal Clinics - General Service.
The Law Society of Upper Canada has information on its website to help you find legal assistance. Visit the Law Society's online Lawyer and Paralegal Directory or call the Law Society Referral Service (LSRS) to get the name of a lawyer.
JusticeNet is a not-for-profit service helping people in need of legal expertise, whose income is too high to access legal aid and too low to afford standard legal fees. JusticeNet is currently available to anyone living in Ontario.
Pro Bono Ontario runs free programs to help people who have civil, non-family, matters at the Small Claims Court or Superior Court in Toronto and Ottawa. The program is designed for people who are representing themselves. They offer brief services that include guide books on various civil law topics (including court rules and process), software to help complete court forms, and duty counsel lawyers who provide free legal advice. At times lawyers may be able to represent people in court on that day. Pro Bono Ontario uses volunteer lawyers, so clients must be low-income to qualify and may have to meet other criteria to be eligible for help.
211 Ontario is an information and referral hotline that gives help in many languages. Dial 211 for free from any phone in Ontario. They take calls 24 hours a day, 7 days a week.
For general information on finding legal help visit: I need legal help, but have limited income and can't afford a lawyer. What can I do?
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