If you are unable to resolve a Consumer Law problem with the business or service provider directly, contact the Ontario Ministry of Consumer Services and submit a complaint or report through their website, or call them at 1-800-889-9768.

Some community legal clinics can provide advice and support in the area of Consumer Law to low-income people in Ontario. Contact your local community legal clinic to see if they can assist you or make a referral to an organization that might be able to help. To find the community legal clinic for your area, you can check the Legal Aid Ontario website and enter your postal code or see: Service by type - Legal Clinics - General Service.

The Law Society of Upper Canada has information on its website to help you find legal assistance. Visit the Law Society's online Lawyer and Paralegal Directory or call the Law Society Referral Service (LSRS) to get the name of a lawyer.

JusticeNet is a not-for-profit service helping people in need of legal expertise, whose income is too high to access legal aid and too low to afford standard legal fees. JusticeNet is currently available to anyone living in Ontario.

Pro Bono Ontario  runs free programs to help people who have civil, non-family, matters at the Small Claims Court or Superior Court in Toronto and Ottawa. The program is designed for people who are representing themselves. They offer brief services that include guide books on various civil law topics (including court rules and process), software to help complete court forms, and duty counsel lawyers who provide free legal advice. At times lawyers may be able to represent people in court on that day. Pro Bono Ontario uses volunteer lawyers, so clients must be low-income to qualify and may have to meet other criteria to be eligible for help.

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211 Ontario is an information and referral hotline that gives help in many languages. Dial 211 for free from any phone in Ontario. They take calls 24 hours a day, 7 days a week.

For general information on finding legal help visit: I need legal help, but have limited income and can't afford a lawyer. What can I do?

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All services for this topic

211 Ontario

211Ontario.ca is a portal to to over 60,000 community, social, health and related government programs and services in Ontario. In most communities in Ontario, you can dial 211 to access telephone-...
Regions served:
Serves all of Ontario, Central Ontario, Eastern Ontario, Greater Toronto Area, Northern Ontario, Outside Ontario, Southwestern Ontario
Service type:
Community and/or Social Services
Website:
http://www.211ontario.ca/

Advocacy Centre for The Elderly (ACE)

Provides direct legal services to low income seniors, public legal education, and law reform. Services and activities are in relation to areas of law of special importance to the seniors’ population...
Regions served:
Serves all of Ontario, Central Ontario, Eastern Ontario, Greater Toronto Area, Northern Ontario, Southwestern Ontario
Service type:
Legal Clinics - Specialty
Phone:
416-598-2656
Website:
http://www.acelaw.ca

Bankruptcy Ontario

Bankruptcy Ontario is a free resource for residents of Ontario who are experiencing financial problems. It provides information and answers aimed at helping consumers decide whether or not bankruptcy...
Regions served:
Serves all of Ontario
Service type:
Website:
https://bankruptcy-ontario.org/

Canadian Anti-Fraud Centre (CAFC)

The Canadian Anti-Fraud Centre (CAFC) is the central agency in Canada that collects information and criminal intelligence on such matters as mass marketing fraud (e.g., telemarketing), advance fee...
Regions served:
Serves all of Ontario, Central Ontario, Eastern Ontario, Greater Toronto Area, Northern Ontario, Outside Ontario, Southwestern Ontario, Canada
Service type:
Other Government Services
Website:
http://www.antifraudcentre-centreantifraude.ca/index-eng.htm

Clinique juridique Grand-Nord Legal Clinic

Clinique Juridique Grand-Nord Legal Clinic provides free legal services in French and English to low-income residents of Kapuskasing and surrounding area.
Regions served:
Northern Ontario
Service type:
Legal Clinics - General Service
Phone:
705-337-6200
Website:
https://www.facebook.com/GrandNordLegalClinic/

Clinique juridique Roy McMurtry Legal Clinic

Clinique juridique Roy McMurtry Legal Clinic is the new name for Clinique juridique Stormont, Dundas & Glengarry Legal Clinic. As a community legal clinic based in Cornwall, Ontario, Clinique...
Regions served:
Eastern Ontario
Service type:
Legal Clinics - General Service
Phone:
613-932-2703
Website:
http://www.sdglegal.com/en/

Community and Legal Aid Services Programme (CLASP)

Community and Legal Aid Services Programme (CLASP) provides free legal services to low-income residents of Toronto and to York University students. CLASP also provides free legal services to low-...
Regions served:
Greater Toronto Area
Service type:
Student Legal Aid Services Society
Phone:
416-736-5029
Website:
http://www.osgoode.yorku.ca/community-clinics/welcome-community-legal-aid-servic...

Community Law School (Sarnia-Lambton) Inc.

Community Law School (Sarnia-Lambton) Inc. (CLS) is a non-profit public legal education project. CLS provides workshops on a variety of social welfare law topics to non-profit community organizations...
Regions served:
Southwestern Ontario
Service type:
Community and/or Social Services
Website:
http://communitylawschool.org/

Community Legal Clinic - Brant, Haldimand, Norfolk

Community Legal Clinic - Brant, Haldimand, Norfolk provides free legal services to low-income residents of the counties of Brant, Haldimand, and Norfolk. 
Regions served:
Southwestern Ontario
Service type:
Legal Clinics - General Service
Phone:
519-752-8669
Website:
http://www.bhnlegalclinic.ca

Community Legal Services, Western University

Community Legal Services, Western University provides free legal services to low-income residents of London and to Fanshawe College and Western students. Services are provided by law students...
Regions served:
Southwestern Ontario
Service type:
Student Legal Aid Services Society
Phone:
519-661-3352
Website:
http://law.uwo.ca/legal_clinics/community_legal_services/

Connect Legal

Connect Legal is a registered charity formed to provide legal education and assistance to low-resource immigrants engaged in launching and growing independent businesses. Connect Legal provides...
Regions served:
Greater Toronto Area
Service type:
Other Law-related Services
Phone:
416-964-3933
Website:
https://www.probonoontario.org/2016/05/08/slider-item-1/

Credit Counselling Canada

Credit Counselling Canada, is a national association of nonprofit credit counselling agencies. Their mission is to support member agencies of not-for-profit credit counselling in maintaining the...
Regions served:
Serves all of Ontario, Canada
Service type:
Community and/or Social Services, Other Law-related Services
Website:
http://creditcounsellingcanada.ca/

Durham Community Legal Clinic

Durham Community Legal Clinic provides free legal services to low-income residents of the Durham region.
Regions served:
Central Ontario, Eastern Ontario
Service type:
Legal Clinics - General Service
Phone:
905-728-7321
Website:
http://www.durhamcommunitylegalclinic.ca

HALCO - HIV & AIDS Legal Clinic Ontario

Provides free legal services to people living with HIV/AIDS in Ontario. Other services include public legal education activities across Ontario, law reform and community development activities....
Regions served:
Serves all of Ontario, Central Ontario, Eastern Ontario, Greater Toronto Area, Northern Ontario, Southwestern Ontario
Service type:
Legal Clinics - Specialty
Phone:
416-340-7790
Website:
http://www.halco.org/

JusticeNet

JusticeNet is a not-for-profit service helping people in need of legal expertise, whose income is too high to access legal aid and too low to afford standard legal fees. JusticeNet is currently...
Regions served:
Serves all of Ontario, Central Ontario, Eastern Ontario, Greater Toronto Area, Northern Ontario, Southwestern Ontario
Service type:
Finding a lawyer
Phone:
416-479-0551
Website:
http://www.justicenet.ca

Lakehead Student Legal Aid Clinic (LLS)

Lakehead University's Bora Laskin Faculty of Law has developed a Student Legal Aid Clinic called Lakehead University Community Legal Services (LUCLS). The clinic provides legal services to...
Regions served:
Northern Ontario
Service type:
Student Legal Aid Services Society
Phone:
807-346-7815
Website:
https://www.lakeheadu.ca/academics/departments/law/clinic

Law Society Referral Service (LSRS)

The Law Society Referral Service is an online service for residents of Ontario for referrals to lawyers or paralegals who will provide a free, up to 30 minute consultation either by phone or in...
Regions served:
Serves all of Ontario, Central Ontario, Eastern Ontario, Greater Toronto Area, Northern Ontario, Southwestern Ontario
Service type:
Finding a lawyer
Website:
http://www.findlegalhelp.ca

Licensed Insolvency Trustees

Licensed Insolvency Trustees (LITs) are federally regulated professionals who provide advice and services to individuals and businesses with debt problems. LITs help people make informed choices to...
Regions served:
Serves all of Ontario, Canada
Service type:
Other Law-related Services
Website:
https://www.ic.gc.ca/app/osb/tds/search.html?lang=eng

Nishnawbe-Aski Legal Services Corporation

Nishnawbe-Aski Legal Services Corporation (NALSC) delivers and coordinates a range of legal services to members of the Nishnawbe Aski Nation (NAN). NALSC is owned by the First Nations of Nishnawbe...
Regions served:
Northern Ontario
Service type:
Court and Tribunal Related Services, Other Law-related Services
Phone:
(807) 622-1413
Website:
http://www.nanlegal.on.ca

Northwest Community Legal Clinic

The Northwest Community Legal Clinic provides free legal services to low-income residents of the Kenora and Rainy River Districts from its three offices located in Fort Frances, Kenora, and Atikokan.
Regions served:
Northern Ontario
Service type:
Legal Clinics - General Service
Phone:
807-274-5327
Website:
http://www.northwestcommunitylegalclinic.ca/

Office of the Superintendent of Financial Institutions

The Office of the Superintendent of Financial Institutions (OSFI) is an independent agency of the Government of Canada, established in 1987 to contribute to the safety and soundness of the Canadian...
Regions served:
Serves all of Ontario, Central Ontario, Eastern Ontario, Greater Toronto Area, Northern Ontario, Outside Ontario, Southwestern Ontario, Canada
Service type:
Other Government Services
Phone:
5194336040
Website:
http://www.osfi-bsif.gc.ca

Ontario Association of Credit Counselling Services (OACCS)

The OACCS provides referrals to OACCS certified credit counsellors across Ontario. Credit counsellors can do financial assessments, provide information and support, and intervene with creditors.
Regions served:
Serves all of Ontario
Service type:
Community and/or Social Services
Website:
http://oaccs.com/

Ontario Energy Board

The Ontario Energy Board is the regulator of Ontario's natural gas and electricity industries. The Board also provides advice on energy matters referred to it by the Minister of Energy and the...
Regions served:
Serves all of Ontario
Service type:
Other Government Services
Website:
https://www.oeb.ca/contact-ontario-energy-board

Ontario Ministry of Government and Consumer Services

The Ministry of Government and Consumer Services provides information on consumer rights: how to complain when you're not treated properly; how to deal with collection agencies; how to protect...
Regions served:
Serves all of Ontario, Central Ontario, Eastern Ontario, Greater Toronto Area, Northern Ontario, Southwestern Ontario
Service type:
Other Government Services
Phone:
416-326-8800
Website:
http://www.sse.gov.on.ca/mcs/en/pages/default.aspx

Ottawa Legal Information Centre toll-free call line - available to all in Ontario

The Ottawa Legal Information Centre offers a toll-free call line available to all Ontario residents. With this toll-free line, the Centre hopes to improve access to legal information services in both...
Regions served:
Serves all of Ontario, Central Ontario, Eastern Ontario, Greater Toronto Area, Northern Ontario, Southwestern Ontario
Service type:
Other Law-related Services
Website:
http://www.centreinfojuridique.ca/en/information/21-a-new-toll-free-call-line

Pro Bono Ontario

Pro Bono Ontario is a nonprofit organization that seeks to increase access to justice for low-income Ontarians with civil, non-family, legal problems. PBLO develops special projects through law firms...
Regions served:
Serves all of Ontario, Central Ontario, Eastern Ontario, Greater Toronto Area, Northern Ontario, Southwestern Ontario
Service type:
Court and Tribunal Related Services, Finding a lawyer, Legal Clinics - General Service, Other Law-related Services
Website:
https://www.probonoontario.org

Pro Bono Ontario

Pro Bono Ontario offers free programs to help people who have civil, non-family, matters at the Small Claims Court or Superior Court in Toronto and Ottawa. The program is designed for...
Regions served:
Serves all of Ontario, Central Ontario, Eastern Ontario, Greater Toronto Area, Northern Ontario, Southwestern Ontario
Service type:
Court and Tribunal Related Services, Finding a lawyer, Other Law-related Services
Website:
https://www.probonoontario.org/

Queen’s Law Clinics

Queen’s Law Clinics provide free legal services to low-income residents of Kingston, Napanee, southern Frontenac County and southern Lennox and Addington County, as well as Queen's University...
Regions served:
Eastern Ontario
Service type:
Student Legal Aid Services Society
Phone:
613-533-2102
Website:
http://queenslawclinics.ca/queenslegalaid/

Renfrew County Legal Clinic

Renfrew County Legal Clinic provides free legal services to low-income residents of Renfrew County.
Regions served:
Eastern Ontario
Service type:
Legal Clinics - General Service
Phone:
613-432-8146
Website:
http://www.renfrewlegalclinic.org

Small Claims Court Duty Counsel services (Pro Bono Ontario)

Small Claims Court Duty Counsel is Pro Bono Ontario's free program to help people who have civil, non-family, matters at the Small Claims Court in Toronto and Ottawa. The program is designed for...
Regions served:
Greater Toronto Area
Service type:
Court and Tribunal Related Services, Other Law-related Services
Website:
https://www.probonoontario.org/

The Credit Counselling Society

The Credit Counselling Society (CCS) is a registered, non-profit charitable organization that has helped consumers since 1996. Canadians can learn how to resolve their debts, manage their money and...
Regions served:
Serves all of Ontario, Central Ontario, Eastern Ontario, Greater Toronto Area, Northern Ontario, Outside Ontario, Southwestern Ontario, Canada
Service type:
Community and/or Social Services
Website:
http://www.nomoredebts.org

The Ontario Coalition of Community Mediators

The Ontario Community Mediation Coalition is a not-for-profit association of community mediation services in the Province of Ontario, who hold a common definition of community mediation, agree on a...
Regions served:
Serves all of Ontario, Central Ontario, Eastern Ontario, Greater Toronto Area, Northern Ontario, Southwestern Ontario
Service type:
Community and/or Social Services
Website:
http://www.ontcmc-comc.com/index.html