Privacy statement

CLEO (Community Legal Education Ontario / Éducation juridique communautaire Ontario) is committed to protecting personal information by following responsible information-handling practices in keeping with privacy laws. Our Privacy statement applies to the Your Legal Rights website.

Your choice

We collect personal data you volunteer online, or when you make use of or register for our activities and services, in order to better meet your program, service, and information needs. We also use and disclose data, which does not identify individuals, for statistical purposes to develop and enhance CLEO activities and services. We may also collect personal information required to satisfy legal, government, and regulatory obligations.

If you supply us with your contact information, you may hear from us about important information concerning the CLEO activity or project in which you are involved. You may also hear from us about other CLEO projects and publications that may interest and benefit you. If you do not wish to hear about other CLEO programs, projects, or opportunities, please contact CLEO through our website at http://www.cleo.on.ca/en/contact-us.

Information sharing

We do not sell the personal information we collect. We will not disclose your personal information to anyone else without your prior knowledge or consent, except when required by a government body or agency, or as permitted by law.

Links on our website

Our website also provides a number of links to third-party sites. CLEO assumes no responsibility for the information practices of sites you are able to access through our site. We encourage visitors to review each site's privacy policy before disclosing any personally identifiable information.

Confidentiality and security

CLEO maintains physical, electronic, and administrative safeguards that are appropriate to the type of personal information we obtain from you. CLEO staff and volunteers who have access to personal data are required to respect the confidentiality of personal information and handle it responsibly.

Online Web

CLEO will protect your privacy in accordance with this privacy policy and applicable law.

Log Files

Our web server logs all requests including IP address, browser type, referring page, platform, file accessed, and date/time information.  Log files are used in the course of server maintenance, troubleshooting, and investigation of malicious or fraudulent use of the web site.  Customers that wish to maintain the privacy of their IP address(es) can choose to conduct business with CLEO by telephone or in person. 

Cookies

This website uses persistent cookies within visiting browsers to enable the functions of the website and for tracking performance. Specifically, cookies are used the following ways:

  • Preserving and expiring visitor sessions on the site (e.g. keeping visitors signed-in after authenticating or preserving data between steps of a process; and ending the session after a period of inactivity)
  • Storing font size preferences on the site
  • Enabling web analytic tools (such as Google Analytics, Clicktale, and iPerceptions  -- see below)

Cookies are used anonymously and without storing Personally Identifiable Information (PII). Visitors that wish to opt-out of cookies should review the help documentation for their browser software to decline or selectively decline cookies. Note that declining CLEO cookies may adversely impact site performance.

Google Analytics

This website uses Google Analytics to track performance. Google Analytics uses persistent cookies to track visitor sessions, visitors across multiple sessions, and referral sources to our sites. We also track the performance of promotional links to our site using Google Analytics. In compliance with the Google Analytics Terms of Service, at no time is personally identifiable information (PII) passed to Google Analytics. Note that Google Analytics stores its data within the United States of America and is subject to US laws. Those wishing to opt out of Google Analytics data collection should use the Google Analytics Opt-out Browser Add-on.

Clicktale

This site uses ClickTale web analytics service. ClickTale may record mouse clicks, mouse movements, scrolling activity as well as text you type in this website. This site does not use ClickTale to collect any personally identifiable information entered in this website. ClickTale does not track your browsing habits across web sites which do not use ClickTale services. For more information see Privacy Policy for Information Collected by the ClickTale Web Analytics Service. We are using the information collected by ClickTale service to understand how well the design and content of the site helps users find they information they need, as well as any difficulties users may have with completing forms. You can choose to disable the Service at https://www.clicktale.com/company/why-clicktale/

iPerceptions

iPerceptions is a service that captures the "Voice of the Customer" by integrating customer insights and opinions to improve the overall customer experience. Through this service we present a random sampling of visitors to the Your Legal Rights website with an opportunity to fill in an online survey. iPerceptions also gathers certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, the IP addresses of Respondents, browser type, internet service provider (ISP), mobile carrier, mobile device, operating system, referring/exit pages, the URLs of sites from which an User arrives or leaves a website, date/time stamp, and clickstream data.  iPerceptions uses this information to analyze trends, to monitor the effectiveness of marketing efforts, including which websites refer the most people to iPerceptions, to deliver iPerceptions or third party advertising to Users, to administer the Website, to understand users’ movements around the Website, and to improve the quality of the Services and Website performance, to aid solving technical problems, and to gather demographic information about iPerceptions’ User base as a whole (The IP addresses are analyzed in the aggregate.) iPerceptions uses “cookies” and other technologies to help personalize and improve the User’s online experience and the overall quality of the Services. A cookie is a small text file that is placed on Your computer’s hard drive or device by a web page server. Cookies cannot be used to run programs or deliver viruses to Your computer or device. Cookies are uniquely assigned to You and can only be read by a web server in the domain that issued the cookie to You. For more information see the Iperceptions Privacy Policy.

Third party ad networks

This website is promoted on third party ad networks such as Google Adwords which may collect "click stream" data prior to your visit to this site. In some cases this site may use cookies, web beacons, or pixels in order to determine which advertisements are successful in directing visitors to this site. Acuity also uses IP addresses for these purposes. Please review the following related privacy pages:

E-mail mailing list subscriptions

When you subscribe to an e-mail mailing list or bulletin hosted by Your Legal Rights, you need to supply your name and an e-mail address. This e-mail address is used to deliver the mailing list messages to you through a third-party online service called Mailchimp. Your e-mail address will not be disclosed to any other mailing list subscriber, organization, website, or government agency. For more information on how Mailchimp protects client privacy see: https://mailchimp.com/legal/

Privacy questions

If you are aware of any inaccuracy or changes in the personal information we have about you, please contact CLEO through our website at http://www.cleo.on.ca/en/contact-us

If you have a complaint or concern about CLEO's information-handling practices, we encourage you to let us know. In most cases, CLEO staff will be able to address your concern. For any inquiries about CLEO's privacy practices, please contact:

Julie Mathews, Chief Privacy Officer CLEO (Community Legal Education Ontario / Éducation juridique communautaire Ontario)

119 Spadina Ave., #600, Toronto, ON M5V 2L1 Phone: 416-408-4420 Fax: 416-408-4424 E-mail: mathewsj@lao.on.ca