Ontario man says he's out $20K after nightmare deal with water heater, furnace company

February 14, 2018

Henry Kleemola is warning you not to make the same mistake he did — a mistake that ended up costing him thousands of dollars and months of his life fighting to get out of a water heater, furnace and air conditioner rental contract he signed with Green Planet Home Services.

The company has long been on the radar of The Ontario Ministry of Government and Consumer Services due to years of customer complaints, but Kleemola didn't know that in September of 2013 when a door-to-door salesman showed up at his home in Thorold, Ont. in the Niagara Region.

That ignorance would end up costing him almost $20,000 in utility appliances that he would never actually own.

Kleemola says the salesman at his door told him he was affiliated with Enbridge, and offered to do a water heater and furnace assessment.

"They were saying it's aged and everything else, but I don't know how they got that information," Kleemola told CBC News. "They were very insistent. They would pressure you. It was 'Let us take a look at your water heater and your furnace.'"

Even so, the salesman's pitch seemed appealing, he said. For monthly payments of around $136, Kleemola was offered a new furnace, water heater, and air conditioning system. The logic was that he didn't have to worry about maintenance or repairs — if something failed, Green Planet would replace it.

But there was a red flag Kleemola wishes he would have seen. The contract didn't have an out clause, or an end date.

"I signed the contract with them, and I'm willing to accept that it was a bad deal. It wasn't a smart deal," he said. "But when you want to get yourself out of it, and I was willing to pay the full price to get out of it, still they don't cooperate. They don't provide you with a buyout figure."

Green Planet did not respond to repeated requests for comment for this story.

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