News & Events
Ontario Energy Board improvements to customer service rules will help keep lights on for low-income people
From a Low-Income Energy Network (LIEN) news release:
The Low-Income Energy Network (LIEN) welcomes the long-awaited release of the Ontario Energy Board's (OEB) customer service rules that are specifically designed to help financially-strapped low-income households maintain their residential electricity service.
The rules released this week are part of the OEB's Low-Income Energy Assistance Program (LEAP) -- a comprehensive plan consisting of: emergency relief for consumers in short-term payment crisis; targeted energy conservation and demand management programs to reduce energy consumption and costs, and the new flexible rules on matters such as security deposit and fee waivers, arrears payment plans and disconnection notice periods.