Content Policy

Content on Your Legal Rights covers topics that will help people in Ontario understand and exercise their legal rights. We invite community organizations and legal clinics to submit their content.

Your Legal Rights will edit or reject content that does not follow our Content guidelines and Content policy.

Your Legal Rights content includes:

Content we include

We include the following types of content on Your Legal Rights:

  • Content that relates to the legal rights of people in Ontario.
    Even if content is primarily about a social issue, such as affordable housing, we may include it if it explains how a law or regulatory system works, what people's legal rights are, or what to do if a right is denied
     
  • Content that has an Ontario focus or is relevant to an Ontario audience.
    We may include materials produced by organizations in other provinces if they have information about federal laws
     
  • Content produced primarily by community organizations and legal clinics.
    We may include content from private organizations and individuals, such as private bar lawyers, if the resource or event is free or low cost and is not just promoting commercial activities.

    We include government resources, particularly when there is little or no content on a topic from community organizations or legal clinics
     
  • Content that is concise and accessible.
    We give priority to content that is concise, complete, presented in clear language, accessible to a wide audience, and inclusive
     
  • Content that is free or low cost.
    We give priority to resources and events that are free or low cost. For example, we do not provide listings for private bar law firms or other fee-based legal services.
     
  • Information related to law reform campaigns
    We include content about law reform campaigns and community meetings dealing with law reform and social issues if they are non-partisan and affiliated with a community organization serving low-income and disadvantaged communities.

Content we don't include

We may decide to reject or accept content that does not meet our Content policy.

We don't include the following types of content on Your Legal Rights:

  • Content that is selling a product or services.
    We include legal content (such as resources) from companies selling products only if no other information is available. For example, a private company might produce the only plain-language resource available on a certain legal topic. Furthermore, we do not accept listings for private bar lawyers, law firms or any other for-profit businesses or agencies as part of our Services Map. Services must be free to people in Ontario to be included. We will not include content that is made up mostly of advertising, sales pitches, or personal testimonials, or if it is promoting illegal activity.
     
  • Content that is discriminatory or oppressive.
    We will not include content that: is discriminatory, oppressive, or partisan, has ideas that could hurt individuals or groups, spreads hatred, or promotes a particular religious point of view.
     
  • Content that is defamatory, obscene, or threatening.
    We will not include content that is defamatory, abusive, vulgar, obscene, pornographic, profane, or threatening, or if it invades a person's privacy
     
  • Content produced by people or organizations that have complaints against them.
    We do not include content from sources that have complaints against them with a regulatory body or organization, such as The Law Society of Upper Canada or Legal Aid Ontario.
     
  • Other reasons why content won't be included
    We may also remove or not include content that is associated with criminal activities, fraud, or misrepresentation.

Reliability of content on Your Legal Rights

We collect information from sources we believe to be reliable but we do not guarantee that the information is accurate, timely, or complete. For more information, see our section called Tips for assessing legal information.

If we find out that content is not legally accurate, we will decide whether to remove it from the site.

Posting news articles and/or links to third-party websites does not constitute an affiliation with or endorsement by CLEO.

Verifying information

We must have complete contact information for the producer of any content and we post basic contact information for all producing organizations that have content on the site.

For resources we post on Your Legal Rights, we include the year they were produced. For news items, we include the date we posted them to the site.

We have procedures for reviewing and archiving all content on the site. For resources, all producing organizations are sent an e-mail message every 2 years asking them to review their materials and pass on any changes or updates. For organizations listed on the Services Map we include contact information that we review with the organization annually.

Altering content produced by others

We collect content from many sources and may change it to follow our editorial style or project objectives. We may also convert materials into other formats to make them more accessible to users, for example, Portable Document Format (PDF) or HTML. But we don't change, edit, or re-format materials without telling the source organization.

We write descriptions for the resources, news, and events that we add to the site, and write headlines and headings for news and events. We describe organizations and their services for the Services Map as well as write descriptions of the webinars for the Training section of the site.

Social Media Policy

We use social media channels extensively to promote the content we post to the Your Legal Rights website. As with all content we post to Your Legal Rights, we post content to social media sites such as Twitter and Facebook on topics and issues that will help people in Ontario understand and exercise their legal rights. 

Social media tools and websites encourage users to engage with and share content they find interesting and we are pleased to see our content shared and commented on widely.

Should users have questions or comments specific to an individual legal problem, we do not respond to these requests through social media but redirect users to our Feedback page at: http://yourlegalrights.on.ca/feedback

We recognize the web is a 24/7 medium, and comments are welcome at any time. However, given the need to manage our limited staff resources, we generally only monitor comments and postings during regular business hours.

Once posted, CLEO reserves the right to delete submissions or comments that contain:

  • Vulgar language
  • Personal attacks of any kind
  • Comments or content that promotes, fosters, or perpetuates discrimination on the basis of race, creed, color, age, religion, gender, marital status, genetics, status with regard to public assistance, national origin, physical or intellectual disability, sexual orientation or gender identity
  • Spam or links to other sites
  • Clearly off topic
  • Advocate illegal activity
  • Promote particular services, products, or political organizations
  • Infringe on copyrights or trademarks
  • Personally identifiable medical, legal or otherwise private information
  • Information that may compromise the safety, security or proceedings of public systems or any criminal or civil investigations.

If there are repeated violations, then CLEO will ban participation on platforms that permit organizations to ban users.

If you have any questions or comments about this policy, please send us a message through our feedback page.

Please note that the comments expressed on the Your Legal Rights website or the social media channels we use to promote Your Legal Rights do not reflect the opinions and position of CLEO, its officers and employees or its funders. If you have any concerns concerning the operation of this website, please contact us at http://www.cleo.on.ca/en/contact-us.