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Consumer Law – Energy contracts

Many private energy companies go door-to-door trying to get residents to sign contracts for their services. These companies may lead consumers to believe that by signing a multi-year contract, they will save money on their heat and hydro bills....

Available in:
English
Produced In:
2013
Format:
Booklet/PDF, Webinar

The Ontario Ministry of Consumer Services has produced short videos with tips on topics such as collection agencies, water heater rentals, car repairs, funerals and burials, home improvements, gym memberships, and more.

Available in:
English, Français (français)
Produced In:
2013
Format:
Web

This brochure discusses landlords' obligations to heat a rental unit, measures tenant can take if they have problems with heating, and low-cost solutions to save on heating bills. Most of the information applies to all of Ontario, but the resources...

Available in:
English
Produced In:
2011
Format:
Booklet/PDF

The web site of the Ontario Ministry of Consumer Services has information in multiple languages about the rights of consumers. Among the topics covered are: Auto Repair Shops, Collection Agencies, Door-to-Door Sales, Home Furnishings, Identity Theft,...

Available in:
English, Français (français)
Produced In:
2011
Format:
Web
This webinar is presented by Margaret Capes, Legal Education Coordinator of Community Law School (Sarnia-Lambton) Inc. It revisits an area of concern for consumers: energy re-billing. With the passage of the Energy Consumer...
Available in:
English
Produced In:
2011
Format:
Webinar

Written for seniors, this section of the Advocacy Centre for the Elderly (ACE) web site explains what steps need to be followed to deal with a consumer problem. There are also Frequently Asked Questions, links to ACE publications on topics such as...

Available in:
English
Produced In:
2010
Format:
Web

These materials tell people about energy re-billing and give community workers tools to help people who may want to terminate contracts they have signed with re-billers.

Pamphlet - explains what re-billing is, why it is a concern, and what...

Available in:
English
Produced In:
2010
Format:
Booklet/PDF, Presentation materials

This self-help kit has information and suggestions about how to deal with energy re-sellers. It explains what energy re-sellers are, how they work, and how to get out of a contract. It also includes sample letters for cancelling an unwanted contract,...

Available in:
English
Produced In:
2010
Format:
Booklet/PDF

This Ontario Energy Board web site for consumers has information about energy contracts, gas and electricity bills, energy prices and rates, and the Low-Income Energy Assistance Program (LEAP).

Available in:
English, Français (français), Arabic (عربي ), Chinese (中文), Greek (Ελληνικά), Italian (Italiana), Polish (język polski), Portuguese (português ), Punjabi (ਪੰਜਾਬੀ ), Spanish (español), Tagalog/Filipino (Tagalog/Filipino), Tamil (தமிழ்), Vietnamese (tiếng Việt)
Produced In:
2010
Format:
Web

Articles include:

Home Ownership Assistance Program: Forgivable loan
Clinic wins housing case at Human Rights Tribunal
Buyer beware! Energy contracts!
Just say no...to smart sub-metering!
Sexual harassment in the...

Available in:
English
Produced In:
2009
Format:
Newsletter

This 80-minute webinar, presented by Margaret Capes, Legal Education Coordinator of Community Law School (Sarnia-Lambton) Inc., discusses the protections for consumers that come under the Consumer Protection Act as it applies to energy marketers, or...

Available in:
English
Produced In:
2009
Format:
Webinar

L'édition de l'hiver 2009 comprend les articles suivants:

  • Projet de loi 106 - Loi de 2009 visant à accroître la sécurité des collectivités et des quartiers
  • Attention aux contrats d'énergie
  • ...
Available in:
Français (français)
Produced In:
2009
Format:
Newsletter