In Ontario, there are laws that aim to protect the rights of consumers when dealing with collection agencies.
Consumer Law – Collection agencies
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When you owe a debt, your creditor may use a collection agency, a third-party business acting on behalf of the creditor, to seek payment. While collection agencies in Ontario must be registered and are regulated under the Collection Agencies Act, it...
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EnglishThe Ontario Ministry of Consumer Services has produced short videos with tips on topics such as collection agencies, water heater rentals, car repairs, funerals and burials, home improvements, gym memberships, and more.
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English, français (français)This guide explains what people caught shoplifting can do if they receive a letter from the store demanding payment, if they are asked to sign a document by store security guards, or if they receive a letter from a collection agency or a Statement of...
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EnglishNorthwest Community Legal Clinic has produced information about collection agencies, what they are, how they get involved in a debt you owe someone, what you should do if one calls you, what an agency must do before it demands payment of you, what...
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EnglishThe web site of the Ontario Ministry of Consumer Services has information in multiple languages about the rights of consumers. Among the topics covered are: Auto Repair Shops, Collection Agencies, Door-to-Door Sales, Home Furnishings, Identity Theft,...
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English, français (français)The section on Personal Finances on the Ministry of Consumer Resources web site offers advice to consumers on how to protect their name and gives information about consumer rights and obligations.
It looks at these topics and provides links:...
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English, français (français)This section of the Ministry of Consumer Services web site has links to information about collection agencies, including what a collection agency is and how to deal with it, collection agencies and municipal fines, and consumer rights when dealing...
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English, français (français)Written for seniors, this section of the Advocacy Centre for the Elderly (ACE) web site explains what steps need to be followed to deal with a consumer problem. There are also Frequently Asked Questions, links to ACE publications on topics such as...
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EnglishThis 65 minute webinar, presented by Margaret Capes, Legal Education Coordinator of Community Law School (Sarnia-Lambton) Inc., discusses the protections for consumers that come under the Ontario Collection Agencies Act. It also describes the best way...
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EnglishThis web page outlines the rights that Ontario law gives to people who use payday loans. It lists the information that lenders must provide on the first page of the contract. It also describes new rules that will affect advertising, borrowing charges...
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English, français (français)This short article from the Fall 2007 Peterborough Community Legal Centre Newsletter provides information on your rights when dealing with collection agencies, including tips on what to do if you are being harassed.
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