Find Common Questions

The following answer is taken from Payday Loans Bill of Rights, produced by Ontario Ministry of Consumer Services. Yes. Ontario has set a maximum on the total cost of borrowing that payday lenders can charge consumers who enter into a payday...
It depends. All gym membership contracts must end after one year. Contracts may be renewed only if the supplier complies with certain rules, including: Providing you with a notice at least 30 days, but not more than 90 days, before the contract...
The following answer is taken from Home Repairs and Renovations produced by the Ontario Ministry of Consumer Services. Under the law, the final price of the goods or services cannot be more than 10 per cent over the original estimate. If new work...
The following answer is taken from Personal Finances, produced by the Ontario Ministry of Consumer Services.To request a copy of your credit file, you can contact one of two major national credit bureau agencies free of charge. In fact, you may want...
This answer is taken from Know Your Rights When Shopping Online, produced by Ontario Ministry of Consumer Services.If a delivery doesn't arrive within 30 days of the promised date, you can cancel the contract by sending a cancellation letter. But...
This answer is taken from Small Claims Court, produced by Ontario Ministry of the Attorney General. It depends on the amount of money you're suing for. You can use the Small Claims Court to sue for a maximum of $25,000, not including interest and...
This answer is taken from I Am Being Expelled From School - What Are My Rights?, produced by Justice for Children and Youth. Being expelled means that you are not allowed to go to your school or to participate in any of your school's activities, and...
The following answer is taken from Motor Vehicles produced by Ontario Ministry of Consumer Services. Repair shops must display a sign setting out charges and repair practices. The sign must be in a conspicuous place and must state: •  That the...
This answer is taken from Consumer Protection Toolkit: Energy Re-Billers, produced by Community Law School (Sarnia-Lambton) Inc.. If you have already signed up with an energy re-biller, you can still say “no” when they make their follow-up call to...
This answer is taken from Collection Agencies, produced by Ontario Ministry of Consumer Services. The first step a collection agency must take is to send you a written notice in the mail. Then they must wait six days before they can contact you....
The following answer is taken from Old Age Security produced by Service Canada. The Old Age Security program provides you with a modest monthly pension at age 65 if you have lived in Canada for at least 10 years. Even if you have lived in Canada for...
You may be able to get refugee protection in Canada. There are rules about who can make a refugee claim and who can be accepted as a refugee. So you should get advice from a legal clinic or a lawyer who knows refugee law. Get legal advice as soon as...
It is against the law for a school to refuse to admit a child who is under 18 years of age only because the child or the child's parent or guardian is in Canada without immigration status.The Education Act says:A person who is otherwise entitled to...
The Charter of Rights and Freedoms, which is part of the Canadian Constitution, sets out your rights. If you are arrested or detained, you must be: ·         told why you have been arrested or detained, ·...
Your friend has the right to have whichever visitors she chooses. The long-term care home staff must respect her wishes about that, no matter what her daughter or anyone else may tell them. Even if your friend is mentally unable to make health care...
Elder abuse can take many different forms, such as physical abuse, financial abuse, mental abuse, and neglect. Elder abuse is often a crime, such as assault, fraud, or withholding food or other necessities of life. If you suspect elder abuse, you...
A Power of Attorney is a legal document in which you give another person the power to make certain decisions for you or take certain actions for you. In Ontario, there are two main kinds. One is the Power of Attorney for Personal Care. This lets...
A living will, also sometimes called an "advance health care directive," is a document that says what treatments you do or do not want if you become unable to make or express these choices in the future. In Ontario, health care providers, such as...
When a tenant dies and there are no other tenants living in that unit, the landlord has to keep their belongings safe for at least 30 days. The tenant's relatives or "legal representative" (usually the executor named in the will) must arrange for...
Usually, a child who is involved in a criminal matter still has the right to go to school. Sometimes the court will say the child cannot go to a specific school until the case is over. You can send your child to another school if this happens. In...
Get legal advice right away. You need legal advice about criminal law and immigration law. Even someone who is a permanent resident can lose their status and be removed from Canada if they are convicted of a crime that is considered "serious."
The Disability Adjudication Unit (DAU) of the Ministry of Community and Social Services will use it to decide whether you are a person with a disability. The DAU will not interview you or examine you. It is important that the health professionals...
You can appeal a decision to refuse you assistance, but first you must complete an application. The OW office cannot refuse to take your application. If you get a negative decision, you can appeal to the Social Benefits Tribunal (SBT), but first you...
It depends on the reason you are not living together. If the two of you do not intend to get back together again, OW can find that there is "no reasonable prospect of reconciliation." In this case, they would not consider you a couple.But they might...