Find Common Questions

Please note that CLEO's Steps to Justice website has extensive information in Housing Law. For more information visit: https://stepstojustice.ca/category/legal-topic/housing-law Keeping cool at home can become a challenge at least on some days...
Water heater rentals are among the top 10 types of consumer complaints received by the Ministry of Consumer Services. So on April 1, 2015, some new rules came into effect just for door-to-door water heater contracts.When someone comes to the door...
Please note: CLEO's new Steps to Justice website has a number of questions, answers and next steps on your rights as a consumer when buying a used car. For more information visit: http://stepstojustice.ca/category/legal-topic/consumer-law/...
Yes, as long as you: tell Ontario Works (OW) or Ontario Disability Support Program (ODSP) about any money you make do not make too much money OW or ODSP looks at how much money you or someone else in your household is making from: a job a...
Ontario's Consumer Protection Act has many detailed rules for different types of consumer transactions. But one general rule applies to almost all of them: Sellers are not allowed to use "unfair practices" to get people to buy their goods or...
If you do not go to your refugee protection hearing, the Board will hold a special hearing. You can find the date of your special hearing on the Notice to Appear for a Hearing that you were given at your eligibility interview. The date will be no...
CLEO has produced a resource called "Your Refugee Hearing" where you can find a virtual hearing room. In this resource, you can see a drawing of what a typical refugee hearing room looks like, who is likely to be there and each person’s role during...
Make sure you bring all your original documents with you. Also bring any envelopes in which documents were sent to you. If you have evidence that you did not file before the deadline, bring it to the hearing. You will have to explain why you could...
Try to get documents that can help prove your case. Talk to your lawyer about what kind of documents you can get and make every effort to get those documents right away. Make a note of every phone call, email, fax, letter, or any attempt you make to...
If you made your refugee claim at a port-of-entry, you have 15 days from the date of your eligibility interview to file your completed Basis of Claim (BOC) Form with the Refugee Protection Division (RPD). You must give the original and one copy of...
Applying for refugee status in Canada is complicated. This website has only basic information about the refugee hearing process. It is important to try to get legal help. Refugee lawyers know the laws that apply to your case and the rules that must...
You may be able to sponsor your family members who are outside Canada to come and live here as permanent residents if: you are a Canadian citizen or permanent resident, and you are 18 years or older. You will have to pay the required fees. And...
The police use their judgment to decide what to do. They think about many things, such as the type of crime, your age, and if you've been in trouble with the police or the courts in the past. Your lawyer explains the process and gives you advice...
Please note: CLEO's new Steps to Justice website has lots of information on police stops and searches at: https://stepstojustice.ca/category/legal-topic/criminal-law/police-stops-and-searchesYou have the “right to remain silent” and to not make a...
The Minister of Immigration, Refugees and Citizenship Canada (IRCC) can apply to the Immigration and Refugee Board (IRB) for an order that takes away someone's status as a protected person. One type of order that does this is called a "cessation"...
A housing co op is a non-profit corporation made up of members who are all residents of the co op. The members elect the board of directors and usually must help run the co op. Because of this democratic structure, the law has taken a more hands off...
Maybe. You never have the unqualified right to enter another country, including the United States. Some countries won't let you in, even for a visit, if you have a youth record. Travelling outside of Canada is a bit different depending on if your...
An open youth record When your youth record is open, certain people, including you, can see the information that's in your record. Some of the other people who can see the information are your lawyer, your parents, judges, the police, Crown...
Your lawyer must keep what you say private. They can't share what you say with anyone unless you say it's okay. Not even the court, the police, or your parents can make your lawyer tell them what you and your lawyer talk about. This rule exists so...
You may have rights to a share of the home's value or to live in it, but it depends on: which First Nation reserve your spouse lives on the date that you separated, since there is a new federal law that may apply if you, your spouse, and your...
Please note: On CLEO's new Steps to Justice website you can find lots of information on Motor Vehicle Repairs see:http://stepstojustice.ca/category/legal-topic/consumer-law/motor-vehicle-repairs While most garages may be trustworthy, many people...
Please note that this information has been updated as of April, 2016. The following information is taken from CLEO's Refugee Rights website. A refugee claimant who has been found eligible for a hearing, is entitled to health care under the...
Tenants can be evicted only for the reasons listed in Ontario's Residential Tenancies Act (RTA). Here are some examples: Non-payment By far, the most common cause of eviction is tenants being behind in their rent payments. This is...
The following answer is taken from the Ontario Ministry of Children and Youth Services website. There are several ways you can adopt a child in Ontario. Families may want to explore all types of adoption before determining what best suits their...