I got my car fixed but three weeks later it won't run and the garage refuses to fix it...

Question: 
I got the transmission on my car fixed at the neighbourhood garage, but three weeks later it froze up and my car won't run. The garage refuses to fix it. What can I do?
Answer: 

Under Ontario's Consumer Protection Act, 2002, the garage must give you a 90 day or 5,000 kilometre (whichever comes first) warranty on new and reconditioned parts, and labour. If the repaired or replaced part (in this case, the transmission) breaks down within that period, the garage is required to repair it at no additional charge to you.

You should first try to get the garage to repair it. If you tell them that you know your rights and that they are required to give you a 90-day/5,000 kilometre warranty, they may become more cooperative. If that doesn't work, you can file a complaint with Ontario's Ministry of Consumer Services. The Ministry has complaint forms and additional information on its website at https://www.ontario.ca/page/filing-consumer-complaint. You can also get more information from our webinar, Motor Vehicle Repairs, beginning at the 27:38 mark.

This Common Question was prepared by Community Law School (Sarnia-Lambton) Inc. in partnership with Your Legal Rights, a project of CLEO.

Resource notes: 

Please note that we at CLEO cannot give legal advice or help you with a specific legal problem. Please visit our Find Services section to help find key legal and community services in your area, including your local community legal clinic. This section will lead you to a wide range of services that you can sort by region, legal topic, or type of organization.

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